Manager users may reset the password for other user accounts.

Changing a User's Password

  1. Browse to the user in Quantum MX. Click Settings / Users and then Show to show the user profile page.
  2. Click Assign Password.

    user assign password

  3. Have the user sign in using their email address and temporary password.

  4. The user will be prompted to establish a new secure password.

Password Lock Out

As a security measure to prevent brute-force access attempts, Quantum MX will automatically lock user accounts if more than 20 successive invalid password attempts are made. The account will be locked for 5 minutes. A manager may unlock the account manually by browsing to the user's profile page and clicking the Unlock function.

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